This item is non-returnable and non-exchangeable. Le Jardin Infini does not provide any refunds or exchanges because every arrangement is made per order. All orders before 2:00 PM Eastern Standard Time are arranged and shipped the same day if required. Should you need to cancel your order, you must do so within 24 hours of placing your order, unless it is an order placed for same day delivery, overnight and express since we work speedily to process and ship your order in a timely manner. If your order is already being processed, we will not be able to cancel your order. Please contact email@example.com and one of our specialist will contact you as soon as possible to assist you with any questions or concerns.