If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. SOME NOTES! The customer is responsible for paying the return shipping charges. In the case that a reshipment is required due to address entry error on the customer's end, this additional shipping cost will be covered by the retailer.